FAQ

If Your Questions Aren’t Answered Here Please Contact Us at American Crystal. We’re Happy To Help!

Most of the glassware is Produced In The U.S.A.  Non-domestic glassware is noted in our product description . All Ceramics are imported as domestically made ceramics costs are extremely high and would price the final product out of a reasonable cost structure. Please Note: The factories we use in China are the most reputable and employ high labor standards. In fact employees of these firms are compensated at the highest levels and receive vacation time of six weeks per year. Not all factories are the same.

We accept Visa, Mastercard and prepay by company check. Net thirty may be established by sending trade/credit references.  This will take a few weeks to confirm references so first order is usually credit card.

Yes.  All shipments are guaranteed against breakage.  We have conformed to all drop test compliance for both FEDEX and UPS.  If breakage does occur please inform us immediately and save packaging. We will then notify you if the carrier will follow up with an inspection.

Yes.  All ceramics are microwave and dishwasher safe.  The glassware is also dishwasher safe.

Typical turnaround time is 7 to 10 working days after artwork is approved.  For larger orders and special orders please contact us for an exact delivery timetable.

We accept many file types.  Please submit 300dpi files that are at least 3″x3″.  File types we prefer are .eps  .tif  .pdf  .jpg  .psd  and  .ai  to name a few.  Also please create outlines on type so there aren’t and font substitutions on our end.